Customer Relationship Process Scheme

Customer Relationship Process Scheme

 Abstract:

            CRM is designed for organization producing logistic services for their

Customers. The sales team can make use of this application to go through a

Structured sales process. The management can also have a track of the performance of its employee. The higher management can include or modify customer information already present in the database. It allows sales professional to track customer, make new customer and retain customer and hence to promote business.

CRM Solution Benefits:

   CRM Solution system offer several functional advantages over other products:

The benefits of CRM solutions are multi-faceted and range from optimization of customer service response times and satisfaction to reduction of operational cost.

Employees can manage their own plans online, employers can manage appointment schedules and organize employees remotely,  transportation updates automatically.

In many cases, organization track their information for investing extra expanses on pays for itself to track details.

System reliability is improved by a direct, positive confirmation that a command was carried out

The project contains the below modules:

• Customer Catalog
• Employee Catalog
• Document Catalog
• Search Module
• Call Activity module
• Report module

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